लखनऊ के सुरेश का PF withdrawal 3 महीने से pending था। EPFO helpline से कोई जवाब नहीं। pgportal.gov.in पर CPGRAMS grievance file किया — Ministry of Labour को directly। 15 दिन में EPFO ने call किया — PF withdrawal process हुई।
CPGRAMS (Centralized Public Grievance Redress and Monitoring System) — DARPG (Department of Administrative Reforms & Public Grievances), Government of India। केंद्र सरकार के किसी भी department/ministry के खिलाफ शिकायत दर्ज। 30 दिन में resolution mandatory।
Official Portal: 👉 pgportal.gov.in
💡 Quick Answer: File Grievance: pgportal.gov.in → Lodge Grievance → Ministry/Department select Status: pgportal.gov.in → View Status → Registration number Escalate: 30 दिन बाद no resolution → Appeal file Helpline: 1964 (DARPG) | pgportal.gov.in
CPGRAMS क्या है?
“सरकारी काम नहीं हो रहा — CPGRAMS पर शिकायत करो।”
- ✅ PF withdrawal pending
- ✅ Aadhaar update problems
- ✅ Pension not received
- ✅ Railway ticket refund stuck
- ✅ Government hospital issues
- ✅ Any Central Ministry/Dept problem
Grievance File — Step by Step
Step 1: pgportal.gov.in open karein
Step 2: “Lodge Grievance” click karein
Step 3: Register/Login → Mobile OTP
Step 4: Ministry/Department select karein:
| Problem | Ministry |
|---|---|
| PF/ESIC issue | Ministry of Labour |
| Railway issue | Ministry of Railways |
| Aadhaar issue | MeitY / UIDAI |
| Pension issue | Ministry of Finance |
| Passport issue | Ministry of External Affairs |
Step 5: Grievance details fill karein:
- Subject (brief)
- Description (clear, factual — 2000 characters)
- Previous complaint reference (agar hai)
Step 6: Documents attach karein (PDF — proof)
Step 7: Submit → Registration Number note karein
Status Check
pgportal.gov.in → “View Status” → Registration number → Submit
| Status | Meaning | Action |
|---|---|---|
| Registered | Dept ko forward | Wait |
| Under Process | Officer working | Wait 30 days |
| Resolved ✅ | Solution given | Check resolution |
| Disposed | Action taken | Satisfied? Close. Not? Appeal. |
Escalate — 30 दिन बाद भी नहीं हुआ
Step 1: pgportal.gov.in → “Send Reminder” ya “Appeal”
Step 2: Registration number → Appeal reason fill
Step 3: Senior officer level escalate होगी
3 reminders के बाद → PMO level escalation possible।
Effective Grievance Tips
| Do ✅ | Don’t ❌ |
|---|---|
| Factual, specific details | Emotional language |
| Previous complaint references | Vague description |
| Document evidence attach | Multiple duplicate complaints |
| Correct Ministry select | Wrong department |
FAQ
CPGRAMS par grievance kaise file karein? pgportal.gov.in → Lodge Grievance → Ministry select → Details fill → Submit।
30 दिन में नहीं हुआ — kya karein? pgportal.gov.in → Appeal / Send Reminder → Registration number।
Helpline: 1964 | pgportal.gov.in
Related: EPFO UAN Login | RTPS Bihar 2026