So, you’re trying to do your Udyam registration for your MSME business, and suddenly you’re stuck with an error saying:
“CBDT server not responding” or “Unable to fetch PAN details from CBDT”?
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Yup — you’re not alone. This has become a super common issue lately, and it’s frustrating, especially when you’re just trying to finish your application.
Let’s talk about what’s actually going on and what steps you can take.
🤔 First, What is CBDT & Why Is It Needed in Udyam?
Okay, quick 10-second explainer:
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CBDT stands for Central Board of Direct Taxes
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The Udyam portal connects with CBDT to verify your PAN number (especially if you’re registering with PAN as a business owner or firm)
So basically, if CBDT’s server is down or not responding, your PAN verification doesn’t happen — and without that, you can’t proceed with Udyam registration. Simple as that.
🔍 Common Error Messages You Might Be Seeing
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“CBDT server is not responding. Please try again later.”
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“PAN details cannot be fetched from CBDT.”
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“Temporary server issue – try after some time.”
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“Something went wrong while verifying PAN.”
All these mean one thing: server connectivity issue between Udyam and CBDT.
📅 Is This a Permanent Problem?
Nope!
This is usually a temporary glitch — mostly due to:
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Server overload (too many users trying at once)
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Scheduled maintenance at CBDT
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Network lag on government portals (common during deadline season)
The good news? It often gets fixed in a few hours — or max a day or two.
✅ What You Can Do If CBDT Server is Down?
Here’s a checklist that might help:
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Try Again Later: Yep, the old-school trick works. Come back after a few hours or late-night (less traffic).
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Clear Browser Cache: Sometimes cached errors mess things up.
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Use Chrome or Firefox: Udyam site works best on these.
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Switch Devices or Network: Try a different phone/laptop or WiFi/mobile data.
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Avoid Peak Hours: Try early morning (before 9 AM) or late night (after 10 PM).
Still not working? Try step 6 👇
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Raise a Grievance or Contact Udyam Support
Email: [email protected]
Or call: 1800-123-3468 (toll-free)
🧾 Can You Do Registration Without PAN?
If you’re trying to register without PAN, you’ll still need to update it later. The PAN is now mandatory for Udyam registration for most businesses — so skipping is not really an option anymore (as per new rules after 2022).
So better to wait and complete it when the server is working fine.
Tip
Join MSME Telegram or WhatsApp groups — many business owners share live updates about these errors. Sometimes, just knowing others are facing the same issue makes you feel less stuck.
Final Words
Getting stuck during Udyam registration due to a CBDT server down issue is annoying — no doubt. But don’t stress too much. It’s usually just a temporary glitch, and thousands of people face it every day.
Just give it some time, try during off-peak hours, and you should be able to complete your registration smoothly.
And hey — you’ve already taken the first big step by trying to register your business. That’s what matters!