Roughly 80,000 calls come into the 1076 UP CM Helpline call centre every day, with another 55,000 outbound calls made for feedback collection — and 100% of resolved complaints get a follow-up feedback call. Few callers realize the scale of this system, or that a “resolved” status doesn’t end their options if they’re unsatisfied.
Jansunwai (जनसुनवाई) — Uttar Pradesh’s integrated grievance redressal system, also known as IGRS (Integrated Grievance Redressal System), operated through the 1076 toll-free Chief Minister Helpline, available 24×7. Citizens can file complaints by phone or online, track status, and escalate unresolved cases.
Official Portal: jansunwai.up.nic.in Helpline: 1076 (toll-free)
Quick Answer: File a complaint: jansunwai.up.nic.in → “Complaint Registration” → mobile number + email → OTP → fill details → submit → note your Complaint/Reference Number By phone: Call 1076 (24×7) → register complaint verbally Check status: jansunwai.up.nic.in → “Track Complaint Status” → enter Complaint Number + mobile + email Unresolved? Use “Send Reminder” option — escalates directly toward CM-level monitoring
Three Types of Complaints Accepted
| Category | Examples |
|---|---|
| Government scheme information | Queries about scheme eligibility, process |
| Public problems | Drainage, water supply, electricity, roads, law and order |
| Public demands | Requests for civic facilities or improvements |
All three categories get forwarded immediately to the concerned department for redressal.
⭐ What Jansunwai Will NOT Accept
The portal explicitly maintains a list of subjects that are not considered valid public grievances under this system — typically matters that are sub-judice (under court proceedings), purely personal/family disputes unrelated to government service delivery, or RTI-type information requests (which have their own separate process). Check the portal’s specific exclusion list before filing if your issue falls into a grey area.
Filing a Complaint Online — Step by Step
Step 1: Visit jansunwai.up.nic.in
Step 2: Click “Complaint Registration” (शिकायत दर्ज करें) on the homepage
Step 3: Provide your mobile number and email ID
Step 4: Click “Submit and Send” to receive an OTP — verification is mandatory before proceeding
Step 5: Enter the OTP
Step 6: Fill in applicant details — name, father’s/husband’s name, complete address (district, tehsil, block, gram panchayat/ward)
Step 7: Describe your complaint in detail; upload supporting documents if relevant
Step 8: Click “Save Complaint”
Step 9: Note your Complaint/Reference Number displayed on screen — this is essential for all future tracking
Step 10: Optionally click “Print Complaint” for a physical copy
Filing by Phone — 1076 Helpline
Step 1: Dial 1076 — toll-free, available 24×7
Step 2: Describe your complaint to the call centre operator
Step 3: Your complaint is registered into the same integrated system used by the online portal
Step 4: A Complaint Number is communicated to you
Tracking Status — Step by Step
Step 1: Visit jansunwai.up.nic.in → “Track Complaint Status” (सन्दर्भ की स्थिति देखें)
Step 2: Enter your Complaint Number
Step 3: Enter your registered mobile number and email ID
Step 4: Enter the verification code
Step 5: Click Submit to view current status — including forwarding details showing which department/officer is handling it
Important limitation: This tracking method only shows resolved complaint details for cases closed within the last 3 months. Older resolved complaints may not display through this lookup.
⭐ Send Reminder — If Not Resolved in Time
If your complaint hasn’t been addressed within the expected resolution window, Jansunwai has a dedicated “Send Reminder” feature — this is distinct from simply checking status.
Step 1: jansunwai.up.nic.in → “Send Reminders” tab on the homepage
Step 2: Enter your Complaint Registration Number
Step 3: Submit the reminder
Pending reminders receive special supervision from higher authorities, including monitoring from the Chief Minister’s Office level — this is a genuine escalation mechanism, not just a notification.
Feedback After Resolution
Once your complaint is marked resolved, you can submit feedback on the quality of resolution. If you rate the resolution poorly, this triggers additional review — senior officers can regenerate a disposed complaint if feedback indicates inadequate handling.
This is why the “100% feedback collection” outbound call effort matters — poorly-resolved complaints don’t necessarily stay closed if you flag dissatisfaction.
⚠️ Don’t Email Complaint Letters
The official Jansunwai email — [email protected] — is explicitly designated only for technical/portal issues, not for submitting complaint letters. The portal’s own contact page states clearly: complaint letters sent to this email will not receive any action. Always use the proper online form or call 1076 instead.
Common Problems + Fix
“OTP not received during registration”: Confirm your mobile number is correctly entered and active. Wait a few minutes and try “Resend OTP” before assuming a technical fault.
“Complaint marked resolved but issue still exists”: Submit poor feedback on the resolution quality — this can trigger a higher-officer review and potentially reopen (regenerate) the complaint.
“Tracking shows nothing for an old resolved complaint”: The online tracker only displays resolution details for complaints closed within the last 3 months. For older records, contact your district Jansunwai office directly.
“Sent my complaint letter via email but got no response”: The official email only handles technical/portal issues, not complaint submissions. Refile through the proper online form or call 1076 directly.
“Complaint pending well beyond expected timeline”: Use the “Send Reminders” feature specifically — this escalates differently than simply re-checking status, drawing higher-level monitoring attention.
FAQ
What is the UP CM Helpline number? 1076 — toll-free, available 24×7 for filing complaints by phone.
How do I check my Jansunwai complaint status? Visit jansunwai.up.nic.in → “Track Complaint Status” → enter your Complaint Number, mobile number, and email ID.
What if my complaint isn’t resolved in time? Use the “Send Reminders” feature on the portal — this draws special monitoring attention from higher authorities, including CM Office-level oversight.
Can I reopen a complaint I’m not satisfied with? Yes — submitting poor feedback on a resolved complaint can trigger senior officer review and potentially regenerate the case.
Can I email my complaint instead of using the portal? No — the official Jansunwai email ([email protected]) is strictly for technical/portal issues. Complaint letters sent there receive no action.
How far back can I check resolved complaint status? Only up to 3 months — older resolved records aren’t shown through the standard online tracker.
Official Links
| Purpose | Link |
|---|---|
| Jansunwai Portal | jansunwai.up.nic.in |
| Helpline | 1076 (toll-free, 24×7) |
| Technical Support Email | [email protected] (technical issues only) |
The scale of this system — tens of thousands of calls handled daily with mandatory feedback collection — means a complaint genuinely enters a tracked, monitored pipeline rather than disappearing into a black box, provided you know to use the reminder and feedback tools when needed.
If your UP government complaint isn’t resolved within a reasonable time, don’t just keep checking status — use the “Send Reminders” feature specifically, and don’t hesitate to give honest feedback if a resolution feels inadequate.
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