The Core Problem: The portal now uses Real-Time e-KYC. This means the name, date of birth, and gender you enter on the Darpan portal must match the Aadhaar database 100%. If your PAN says “A.K. Sharma” but your Aadhaar says “Anil Kumar Sharma,” the system will reject the update.
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🛠️ Step-by-Step: Updating Member Details
1. The “Aadhaar Audit” (Before you log in)
Before touching the portal, collect the physical Aadhaar cards of your President, Secretary, and Treasurer.
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Check the Spelling: Does the portal entry match the card letter-for-letter?
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Check the DOB: Ensure the Date of Birth is in the correct
DD/MM/YYYYformat. -
Mobile Link: Confirm that the member still has the phone number linked to that Aadhaar.
2. Accessing the Member Module
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Log in to ngodarpan.gov.in using your User ID and Password.
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On the dashboard, click on “Maintain Profile” and then select “Register/Update Members.”
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You will see a list of existing members. To fix an error, click the “Edit” icon next to their name.
3. The “Delete and Re-Add” Strategy (2026 Workaround)
Often, the portal won’t let you edit a “Verified” member who has incorrect data.
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If the “Edit” button is greyed out, you may need to Delete the member (if you have more than the minimum 3 members) and Add New Member with the corrected details.
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Warning: You must always have at least 3 members. If deleting one brings you down to 2, add the corrected one first before deleting the wrong one.
4. Performing the e-KYC
When you add or update a member:
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Enter the Aadhaar Number and the Name exactly as per the card.
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Click “Verify Aadhaar.”
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An OTP will be sent to the member’s registered mobile number.
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Once the OTP is verified, the status will turn Green (Verified).
⚠️ Why You’re Stuck: Common Mismatches
| If the Error is… | The Reason is… | The 2026 Solution |
| “Data Mismatch” | Spelling or DOB difference. | Update the Aadhaar card first at a Kendra, or use the exact (even if wrong) spelling on Darpan. |
| “Invalid PAN” | Using personal PAN for NGO or vice-versa. | Only use the member’s Personal PAN in the member section. |
| “OTP Not Sent” | UIDAI Server Timeout. | Try the update after 8:00 PM IST. The sync is much faster at night. |
💡 Pro-Tips for 100% Profile Completion
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The “Minimum 3” Rule: You cannot reach 100% completion without at least three verified members (President, Secretary, and Treasurer/Executive Member).
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Identity Proofs: In the 2026 update, you can no longer use Voter ID or Passport as a primary substitute for Aadhaar if you want “Instant Verification.” Aadhaar is the fastest route to getting your Unique ID.
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Signature Scans: Ensure that when you update members, their designation matches what is written in your Trust Deed or Bye-laws.
🚨 Avoid the 30-Day Deletion
Remember, NITI Aayog’s new policy will delete your registration attempt if you stay stuck in the “Member Update” phase for more than 30 days. If a member’s Aadhaar is fundamentally broken (e.g., wrong name that they refuse to fix), it is better to replace that member in your governing body rather than losing your NGO’s Darpan ID.
Is your member’s mobile number linked to an old SIM?
There is no online bypass for this. They must visit an Aadhaar center to update their mobile number before you can finish the Darpan registration.